Shipping Policy

Shipping Charges Are Quoted, Not Calculated Online

Because MarmoTech operates an order request system rather than online checkout, shipping charges are not shown on the website and are not included in displayed prices.

Freight for our product categories varies considerably — a case of adhesive, a pallet of slab handling equipment, and a single diamond blade have very different shipping profiles. Rather than apply a flat estimate, we quote actual freight per order.

After you submit an order request, our sales team calculates shipping based on:

• Total weight and dimensional weight of the shipment
• Destination address and delivery zone
• Service level required (ground, expedited, LTL, dedicated)
• Whether the shipment includes dangerous goods or products with special handling requirements — certain adhesives, resins, and chemicals are regulated under Transportation of Dangerous Goods rules and may carry additional handling fees
• Special delivery requirements such as tailgate service, appointment delivery, inside delivery, or residential and limited-access delivery

You will receive confirmed shipping charges as part of your final quotation, before your order is confirmed. No shipping charge is applied without your approval.

Order Processing

• Orders are processed and shipped from our facility at 35 McCleary Court, Unit 15, Vaughan, ON L4K 3Y9.
• We aim to ship in-stock orders [the same business day / within one business day] of order confirmation.
• Orders confirmed after [2:00 PM ET] are typically processed the following business day.
• Same-day or next-day service on expedited orders must be requested and confirmed with your sales representative.
• We do not ship on weekends or statutory holidays, and our carriers do not deliver on those days.

Delivery Area

We ship throughout Canada. [Shipments to the United States are available on request — CONFIRM.]

Remote, northern, and island destinations may carry additional carrier surcharges and extended transit times. These will be reflected in your quotation.

A valid street address is required. We cannot ship to P.O. Boxes.

Carriers and Service Levels

We ship via [LIST YOUR CARRIERS — e.g., Purolator, UPS, FedEx, Day & Ross, Canpar, and LTL freight carriers for palletized shipments], selected based on the size, weight, and urgency of your shipment.

Where you have a preferred carrier or an account with your own carrier, let your sales representative know and we can arrange collect shipping.

Local Delivery and Customer Pickup

[Local delivery within the Greater Toronto Area is available — CONFIRM RADIUS, MINIMUM ORDER, AND CHARGE.]

Customer pickup is available at our Vaughan facility during business hours [HOURS]. Please arrange pickup with your sales representative in advance so your order is picked and ready when you arrive.

Transit Times

Transit times are estimates provided by our carriers and are not guaranteed by MarmoTech. Delivery timelines may be affected by weather, carrier capacity, customs, and other conditions beyond our control. MarmoTech is not liable for losses arising from delayed delivery.

Where a shipment is time-critical, discuss it with your sales representative before confirming your order so we can select an appropriate service level.

Title and Risk of Loss

Unless otherwise agreed in writing, goods are shipped [FOB Vaughan / EXW — CONFIRM WITH COUNSEL].

Risk of loss passes to the customer when the goods are handed to the carrier. Title passes on receipt of payment in full.

Split Shipments and Back Orders

Where part of your order is unavailable, we ship the in-stock portion and hold the balance on back order.

See our Order Policy for full details on back-ordered items and how freight is handled on split shipments.

Receiving Your Shipment

Please inspect every shipment on arrival:

1. Count the pieces against the packing slip and the carrier’s delivery receipt before signing.
2. Note any visible damage or shortage on the delivery receipt before signing. A clean signature makes a freight claim very difficult to pursue.
3. Report shortages within 48 hours and concealed damage within 5 business days to [EMAIL] or [PHONE], with photographs.
4. Retain all original packaging until any claim is resolved.

Refused and Undeliverable Shipments

Shipments refused without cause, or returned as undeliverable because of an incorrect or incomplete address provided by the customer, are subject to return freight charges and the applicable restocking fee set out in our Order Policy.

Contact

MarmoTech Inc. — Shipping & Logistics
35 McCleary Court, Unit 15, Vaughan, ON L4K 3Y9
[EMAIL] | [PHONE]